Are your grandfather clocks made of real wood?
You bet! All of our clocks are made from real wood.
The hazel brand clocks use Linden wood for our cherry finish clocks, and Catalpa wood for our oak finish clocks. They are real wood and come finely finished.
All of our featured products are crafted from various wood materials and all are professionally finished with excellent detail and quality.
What kind of movements do your grandfather clocks have in them?
All of our Hazel brand grandfather clocks have dependable 31-day key-wind movements. You wind them once per month. They are totally mechanical and are NOT battery operated. The movement is driven by the springs you wind instead of by the weights. The chimes are created by two hammers hitting two chime pin rods. It is hard to beat these dependable movements.
Our featured products have different movements, and each clock is unique. Please refer to the clock description for more details.
Do the pendulums swing on your grandfather clocks?
Of course they do...our grandfather clocks are real pendulum clocks. If you stop the pendulum from swinging, then the clock stops.
Do your grandfather clocks have a night time shut off switch for the chime?
No, our grandfather clocks do not have a shut off switch. However, they have a very pleasant tone.
What if my grandfather clock arrives with some shipping damage?
In the unfortunate event that you receive your grandfather clock and it has been damaged in transit, you should contact us as soon as possible, and we will ask you some questions to find out what part is damaged. We will either send out a replacement part to you the next business day or, if it is not repairable, we will have your clock picked up and then send you a replacement. Because they are packed well, only 2% of our clocks arrive with shipping damage. This means that 98 out of 100 clocks arrive in perfect condition.
This policy applies to Hazel products only, Roy Glazier originals are priceless and cannot be replaced. They are shipped using the best quality packaging and shipping available, and are insured to provide consumer security. These clocks are sold as is, and if they need repairs we suggest contacting your local clock dealer for the best information available.
Do your grandfather clocks have a warranty?
You bet they do. Your grandfather clock has a one year warranty. If you have a problem with your clock, just contact us, and if it is defective, we will repair or replace it.
Warranty is only valid with Hazel products.
Why are your Hazel grandfather clocks priced so cheap?
We want your business, and we understand there is a lot of competition out there. We want to be your choice when you shop for clocks. We deal in high volume with low profit margins and you still get the same high quality, but not a high price. We are more concerned with keeping a customer not profits.
Why are the featured products so expensive?
Roy Glazier is committed to providing tomorrows heirlooms today. He has put extensive effort into every one of his creations and uses the best quality materials available to him. Because each piece is unique and one of a kind it cannot and will not ever be replaced. Each piece is priceless and as such they are extremely valuable.
How long will it take for me to receive my grandfather clock?
We will ship your grandfather clock the within two business days, if it is a holiday or weekend. If we get your order and confirm the payment early enough in the day, before the truck arrives, we can usually get it on that day's truck. If not, it will go out the next business day. Then, depending on where you live, it will take 1 to 5 business days for delivery. This will all depend on how far your location is from Hazel, KY. We strive to hurry things along here at our warehouse, get your order filled, and our shipments out.
Is there any assembly once I receive my grandfather clock?
Yes, but it won't take long, and it is truly simple. The only tool needed is a philips screwdriver to insert 8 machine screws. It will not take you more than 10 minutes from start to finish. There are excellent instructions, and if you have any problem or questions our toll free number is listed on the main page and on the "contact us" page of our site. We will be glad to assist. We pack our clocks this way for safe shipment, and so we can have them delivered by UPS instead of a freight truck that would cost several hundred dollars for delivery. There is nothing technical about the assembly and set up. All technical parts pertaining to the clock head and clock movement are pre-assembled and require no further attention.
What if I receive my clock and decide to return it, do you have a return policy?
Yes, our return policy can be found on the shipping page of our website. You can also get there by clicking here.
How much is shipping going to cost me for a grandfather clock?
We believe in keeping things simple so we charge a set rate of only $69.99 per Hazel Grandfather clock to any destination in the 48 Continental US states.
How can I get a tracking number for my order?
Once you place your order give us about 24-48 hours and then an email will be sent to you containing your tracking number and a link to the UPS website. You can go to www.ups.com and key in your tracking number to track your order online. You can also feel free to call us for the tracking information.
What if my grandfather clock does not strike the correct hour?
If the clock is new, allow it to operate for several hours before making any adjustments. If the strike is off, grasp the HOUR HAND ONLY (short hand) and rotate it forward or backward to line up with the correct hour on the dial indicated by the number of times the hour strikes. Rotating this hand independently will not harm the movement. Then adjust the hands to the correct time by rotating the minute hand (long hand) clockwise being sure to stop at each hour and half hour to allow it to go through its chiming process.
Do your cuckoo clocks require any assembly?
Our cuckoo clocks do not require assembly. You only need to attach the weights and the pendulum, as well as insert the batteries. There is an instruction sheet inside to assist you in the operation of the clock.
What type of batteries are required for the cuckoo clocks?
Our cuckoo clocks use 2 size D batteries. These should last between six months and one year, depending on the quality of the batteries.
Is there a night time sensor for the cuckoo clocks?
Yes, there is. The cuckoo clock will not sound when the room is dark and will resume when the sun comes up in the morning.
