Policies
Shipping Policy
Shipping Time
 
We will ship your Hazel grandfather clock or cuckoo clock via UPS ground within two business days of receiving the payment. Then, depending on where you live, it will take 1 to 5 business days for delivery.  This will all depend on how far your location is from Hazel, KY.  We strive to hurry things along at our warehouse; get your order filled immediately, and get our shipments out as fast as possible.
Policies
There are differences between warranties, shipping damages, and return policies.
 
     Warranty covers a clock simply not working within the first year. You would need to get in contact with us, and we will contact the manufacturer. If they must, they would contact you. They decide to either ship a brand new part or take back the non-working part and fix it. As with any warranty, the customer pays for the shipping to the manufacturer. The manufacturer pays for the shipping back to you.
 
     Shipping damage is generally dealt with by the manufacturer as well. Internal or external, they determine how the problem occurred. Again, you contact us about the problem, and we will notify the manufacturer. If they must, they contact you in return. In our experience, UPS is usually at fault for shipping damage. We file a claim. They pick up the clock at UPS's expense. Once the manufacturer receives the clock back in the warehouse, they ship a brand new replacement, at no extra charge back to you.
 
     Return policy is that rare thing that happens when a customer is not satisfied with the product. If the product has already been shipped, and the customer does not wish to keep the clock, then they must notify us within 7 days of shipping date that they wish to return the product. At that poin the customer would be responsible for return shipping costs. Products must be returned in original condition including packaging, documentation, warranty cards, manuals, and accessories.  Products must be returned by UPS ground and insured for full value. Once we receive the merchandise back a refund for the original purchase price would be given.
 
The Warranty, Return Policy, and repairs due to shipping damage apply to Hazel brand clocks only. All of our Roy Glazier originals are sold as is, and no returns will be accepted.
Return Policy
Return Refund Policy
 
In the rare event you want to return your purchase, items may be returned within 15 days of the purchase date. Products must be returned in original condition including packaging, documentation, warranty cards, manuals, and accessories.  Products must be returned by UPS ground and insured for full value.  A return authorization number must be obtained from us before returning merchandise along with obtaining the proper address to our warehouse.  Once we receive the merchandise back, a credit for the purchase price will be posted to the same credit card you purchased the merchandise with.
 
 
Return Shipping
 
The customer is responsible for shipping charges on returned items. All returns must be shipped freight pre-paid to ensure safe delivery.
 
 
Return Policy applies to Hazel brand clocks only. Returns will not be accepted on any Roy Glazier original pieces. All sales of our featured products are final.